Terms of Service
By using this website, purchasing products, or engaging with my services, you agree to these Terms of Service. Please read them carefully. These terms govern your use of this website and the products and services I offer.
1. Acceptance of Terms
By accessing or using the House of the Silver Cat website (the “Site”) and making purchases, you agree to be bound by these Terms of Service and any additional terms or conditions referenced herein or provided to you. If you do not agree with these terms, please refrain from using this website and purchasing products.
2. Products and Availability
I strive to accurately describe and display the products on this Site. However, due to the handmade nature of my items, each product may vary slightly in appearance. Everything is made to my highest standard but timber is a natural product so there may be small imperfections and variances in colour also known as individuality. This is by design and means you have ownership over a one of a kind masterpiece. Product availability is subject to change and I reserve the right to discontinue or alter products at any time without prior notice.
3. Order Process and Acceptance
By placing an order on my website, you are making an offer to purchase the product(s) selected. I will send you an order confirmation email acknowledging the receipt of your order. Please note, this does not constitute acceptance of your order. All orders are subject to review and acceptance by House of the Silver Cat. I reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product descriptions, or suspicion of fraud.
4. Pricing and Payments
Prices for products are listed on the website in the currency applicable to your region. Prices do not include applicable taxes or shipping costs, which will be added to the total at checkout. We accept payment through [list accepted payment methods, e.g., credit cards, PayPal, etc.]. By providing payment information, you confirm that you have the legal right to use the payment method provided.
5. Shipping and Delivery
Shipping Costs: Shipping costs are calculated based on the destination and size/weight of the products ordered. Shipping fees will be displayed at checkout.
Delivery Timeframes: While I aim to ship all orders promptly, delivery times may vary depending on location and availability of products. House of the Silver Cat is not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.
Shipping Responsibility: Once a product has been shipped, the risk of loss or damage to the product passes to the customer. House of the Silver Cat is not responsible for any issues once an item has left my workshop. If you experience issues with delivery, please contact the carrier directly.
Incorrect Shipping Information: It is the customer’s responsibility to provide accurate shipping information at the time of purchase. House of the Silver Cat is not responsible for any lost or delayed shipments due to incorrect address details.
6. Risk of Loss
All products purchased from House of the Silver Cat are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon my delivery to the carrier. Once your order is shipped, I am not responsible for any lost or damaged goods during transit but I will do my best to address damage.
7. Returns, Refunds, and Cancellations
Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may return it within [insert number] days of receipt, provided it is unused, in its original condition, and packaging. To initiate a return, please contact us at [insert contact email or phone number].
Refunds:
If your return is approved, a full refund (minus shipping fees) will be issued to the original payment method. Refunds may take [insert number] business days to process.
Custom and Personalized Items:
Custom-made or personalized items are non-returnable and non-refundable unless they are defective or damaged upon receipt.
Order Cancellations:
Orders can be canceled within [insert number] hours of purchase. After this period, we may not be able to process your cancellation request due to production timelines.
8. Liability and Disclaimers
Limitation of Liability:
To the fullest extent permitted by applicable law, House of the Silver Cat shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the website, your purchase or use of my products, or your reliance on any content or information provided by House of the Silver Cat.
Product Use:
By purchasing my products, you agree to use them only for their intended purpose and in accordance with any safety instructions provided. House of the Silver Cat is not responsible for any damages or injury resulting from the misuse of products.
Accuracy of Information:
While I strive to provide accurate and up-to-date information on my Site, I make no representations or warranties about the accuracy, reliability, or completeness of the content.
9. Ownership of Intellectual Property
All content on the House of the Silver Cat website, including text, images, designs, logos, and trademarks, is the property of House of the Silver Cat and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from the Site without express permission.
Product Designs and Custom Work:
All custom product designs and handcrafted items are the intellectual property of House of the Silver Cat. By ordering custom work, you agree not to replicate or reproduce the designs for commercial purposes without our express written consent.
10. Privacy and Data Protection
I take your privacy seriously. Please refer to my Privacy Policy for information on how your personal data is collected, used, and protected. By using this Site, you consent to the collection and use of your data in accordance with my Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Noosa, Queensland, Australia.
12. Changes to Terms of Service
House of the Silver Cat reserves the right to update or change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. It is encouraged that you review this page periodically to stay informed about the terms and policies.
13. Contact Information
If you have any questions or concerns about our Terms of Service, please contact me at:
House of the Silver Cat
Email: houseofthesilvercat@gmail.com
By using this website and purchasing products, you agree to abide by these Terms of Service. I appreciate your support of House of the Silver Cat and look forward to providing you with high-quality, handmade products.